Refund Policy

1. Overview

All payments made to SPRED EVENTS LLP ("SPRED") — deposits and balance payments alike — are non-refundable. This applies regardless of when a cancellation is made, who cancels, or the reason for it, save only where a refund is required by law. This policy should be read together with our Terms & Conditions.

By making any payment to SPRED, the Client confirms that they have read, understood and agree to our Terms & Conditions and this Refund Policy.

2. Deposits

Upon confirmation of the event, a non-refundable deposit of 50% of the total quotation amount is required to secure the event date. The initial 50% deposit is non-refundable in all cases.

The remaining 50% balance must be paid no later than two (2) weeks before the event date.

3. Additional Charges

Any additional charges or expenses incurred within the two (2) weeks leading up to the event, or during the event itself, will be invoiced separately and must be paid within three (3) working days after the event.

4. Cancellation Policy

If the event is cancelled within seven (7) days of the scheduled event date, the full quotation amount shall remain payable, including any outstanding balance.

For cancellations made earlier than seven (7) days before the event, no refund is issued for the deposit or for any amounts already paid. In short: no refunds are given for cancellations by the Client, at any point after booking.

5. Cancellation or Non-Delivery by SPRED

If SPRED needs to cancel a confirmed booking, we will offer to reschedule your event to a new mutually agreed date at no additional cost. No refunds are issued.

6. Force Majeure

Where an event cannot proceed due to circumstances beyond either party's reasonable control (see our Terms & Conditions), SPRED will work with you in good faith to reschedule the event to a new date. No refunds are issued.

7. General

No refunds are given under any circumstances — whether the cancellation is by the Client, by SPRED, or due to events outside either party's control. Where SPRED is unable to deliver the event as booked, our sole undertaking is to reschedule to a mutually agreed date.

8. Requesting a Cancellation or Reschedule

All cancellation or reschedule requests must be made in writing to sales@spredevents.com, stating your event date and booking reference. As set out above, no refund is issued in connection with a cancellation.

9. Contact

Questions about this policy can be sent to sales@spredevents.com or +65 8033 0560.